To start, connect both your citima and kayako accounts to viaSocket. Once connected, you can set up a workflow where an event in citima triggers actions in kayako (or vice versa).

Absolutely. You can customize how citima data is recorded in kayako. This includes choosing which data fields go into which fields of kayako, setting up custom formats, and filtering out unwanted information.

The data sync between citima and kayako typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.