Connect code and evaluagent to Build Intelligent Automations

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Frequently Asked Questions

How do I start an integration between code and evaluagent?

To start, connect both your code and evaluagent accounts to viaSocket. Once connected, you can set up a workflow where an event in code triggers actions in evaluagent (or vice versa).

Can we customize how data from code is recorded in evaluagent?

Absolutely. You can customize how code data is recorded in evaluagent. This includes choosing which data fields go into which fields of evaluagent, setting up custom formats, and filtering out unwanted information.

How often does the data sync between code and evaluagent?

The data sync between code and evaluagent typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from code to evaluagent?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between code and evaluagent?

Yes, you can set conditional logic to control the flow of data between code and evaluagent. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

code

About code

Write custom Python or Javascript code in response to any data from any service! Transform, mutate, customize or even do custom HTTP in a native and familiar environment.

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evaluagent

About evaluagent

EvaluAgent provides everything you need to evaluate, coach and engage agents. This app allows you to view zendesk tickets that have been evaluated inside evaluation and have instant access to the results

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