To start, connect both your community and serviceworks accounts to viaSocket. Once connected, you can set up a workflow where an event in community triggers actions in serviceworks (or vice versa).

Absolutely. You can customize how community data is recorded in serviceworks. This includes choosing which data fields go into which fields of serviceworks, setting up custom formats, and filtering out unwanted information.

The data sync between community and serviceworks typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.