Connect Confluence Cloud and Gorgias to Build Intelligent Automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Page or BlogPost
Triggers when a new page or blog post is created.
New Ticket
Triggers when a new support ticket is created.
Do thisActions
Action is the task that follows automatically within your Confluence Cloud integrations.
List all Scopes
List all scopes
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
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Frequently Asked Questions
To start, connect both your Confluence Cloud and Gorgias accounts to viaSocket. Once connected, you can set up a workflow where an event in Confluence Cloud triggers actions in Gorgias (or vice versa).
Absolutely. You can customize how Confluence Cloud data is recorded in Gorgias. This includes choosing which data fields go into which fields of Gorgias, setting up custom formats, and filtering out unwanted information.
The data sync between Confluence Cloud and Gorgias typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Confluence Cloud and Gorgias. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Confluence Cloud
Confluence is a collaboration tool developed by Atlassian that allows teams to manage projects, share documents, and enhance communication within teams. Confluence integrates seamlessly with Jira and supports a range of powerful plugins to extend its functionality.
Learn MoreAbout Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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