To start, connect both your coveo and Tidio accounts to viaSocket. Once connected, you can set up a workflow where an event in coveo triggers actions in Tidio (or vice versa).

Absolutely. You can customize how coveo data is recorded in Tidio. This includes choosing which data fields go into which fields of Tidio, setting up custom formats, and filtering out unwanted information.

The data sync between coveo and Tidio typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.