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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Organization

New Organization

This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).

New Person Added

New Person Added

This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).

New Ticket

New Ticket

Checks for any new ticket created

New Task

New Task

This trigger checks for newly created tasks in Deskpro.

New or Updated Skyvern Workflow

New or Updated Skyvern Workflow

Fetch Skyvern workflows created or updated within the specified recent time window and return them newest first.

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Do thisActions

Action is the task that follows automatically within your Deskpro integrations.

Create Brand

Create Brand

Create a Breand in Deskpro

Run a Workflow

Run a Workflow

Launch a Skyvern workflow run using a workflow ID and optional title, proxy location, webhook, and browser address. Returns the run ID, status, and a link to view the run.

Create and Run a Task V2

Create and Run a Task V2

Create and run a complicated goal.

Create and Run a Task

Create and Run a Task

Creates and starts a Skyvern task for a given URL and prompt, returning the task run ID, initial status, and app URL.

Get a Task

Get a Task

Fetch the full details of a specific task by its Task ID.

Create a session

Create a session

Start a new Skyvern browser session. Optionally set a session timeout and choose a proxy location.

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Frequently Asked Questions

How do I start an integration between Deskpro and Skyvern?

To start, connect both your Deskpro and Skyvern accounts to viaSocket. Once connected, you can set up a workflow where an event in Deskpro triggers actions in Skyvern (or vice versa).

Can we customize how data from Deskpro is recorded in Skyvern?

Absolutely. You can customize how Deskpro data is recorded in Skyvern. This includes choosing which data fields go into which fields of Skyvern, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Deskpro and Skyvern?

The data sync between Deskpro and Skyvern typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Deskpro to Skyvern?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Deskpro and Skyvern?

Yes, you can set conditional logic to control the flow of data between Deskpro and Skyvern. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Deskpro

About Deskpro

Deskpro is a web-based helpdesk software with multiple channel support.

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Skyvern

About Skyvern

Skyvern is a cutting-edge platform designed to revolutionize the way businesses manage their operations and enhance productivity. With a focus on seamless integration and user-friendly interfaces, Skyvern offers a suite of tools that cater to various business needs, from project management to team collaboration. Its robust features are tailored to streamline workflows, improve communication, and drive efficiency across teams.

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