Connect Deskpro and Wati
Integrate Deskpro with Wati to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Find Ticket in Deskpro when When a session message is sent in Wati
Find Organization in Deskpro when When a session message is sent in Wati
Find Organization in Deskpro when When a new message is received in Wati in Wati
Create Person in Deskpro when When a CTA (call-to-action) button is clicked in Wati
Create Organization in Deskpro when When a message you sent is delivered in Wati
Popular Deskpro + Wati flows
Start from a real workflow other teams are already running.
Choose a trigger
Deskpro
When this happens...
New Organization
New Person Added
New Ticket
New Task
Choose an action
Wati
Automatically do this!
Send WhatsApp Template Message
Add Contact
Send Session Message
Update Contact Attributes
Start Chat Bot
Assign User
List All ChatBots
Find Ticket in Deskpro when When a session message is sent in Wati
Use this flowFind Organization in Deskpro when When a session message is sent in Wati
Use this flowFind Organization in Deskpro when When a new message is received in Wati in Wati
Use this flowCreate Person in Deskpro when When a CTA (call-to-action) button is clicked in Wati
Use this flowCreate Organization in Deskpro when When a message you sent is delivered in Wati
Use this flowCreate Organization in Deskpro when When a CTA (call-to-action) button is clicked in Wati
Use this flowCreate Ticket in Deskpro when When a CTA (call-to-action) button is clicked in Wati
Use this flowCreate Brand in Deskpro when When a template message is sent in Wati in Wati
Use this flowFind Organization in Deskpro when When a call's status changes in Wati
Use this flowCreate Brand in Deskpro when When a CTA (call-to-action) button is clicked in Wati
Use this flowSupported Triggers & Actions
Everything you can automate between Deskpro and Wati .
When this happensTriggers
A trigger is an event that starts a workflow.
New Organization
This trigger checks for newly created organizations in Deskpro on a scheduled interval (e.g., every 5 or 15 minutes).
New Person Added
This trigger automatically checks for new people (users) added to your Deskpro account on a regular schedule (e.g., every 5 or 15 minutes).
New Ticket
Checks for any new ticket created
New Task
This trigger checks for newly created tasks in Deskpro.
New Event Occurs
Runs when a specific event occurs in Wati.
When a chatbot is triggered
Runs the workflow automatically when a chatbot is triggered in Wati.
Do thisActions
Action is the task that follows automatically within your Deskpro integrations.
Create Brand
Create a Breand in Deskpro
Create Ticket
Create a new Deskpro support ticket with subject, requester email, message (HTML or text), context (agent/user), and status.
Create Organization
Create a new organization in Deskpro, optionally setting parent org, labels, summary, picture, phone number, and primary contact.
Find Ticket
Retrieve tickets from Deskpro using a query string.
Find Organization
Search Deskpro organizations by exact or partial name and return matching organization records or a message if none are found.
Add Message to Ticket
Add a text or HTML message to an existing Deskpro ticket to update the requester or record ticket details.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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About Wati
Wati is an end-to-end customer communication platform on WhatsApp with Team Inbox, No Code Chatbot Builder, Broadcasts & more.
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Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Deskpro and Wati accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Deskpro and Wati as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Wati . No coding required.
Yes. You can set up a workflow where Deskpro triggers actions in Wati , and a separate workflow where Wati triggers actions in Deskpro. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Deskpro and Wati . Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Deskpro and Wati integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
