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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Customer
Triggers when a new customer is added.
Do thisActions
Action is the task that follows automatically within your Dolby integrations.
Update Webhook
Update the previously registered webhook configuration.
Register Webhook
Register a webhook that is triggered when a job completes.
Start Enhancing
Start enhancing to improve your media.
Delete Webhook
Delete a previously registered webhook configuration.
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
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Frequently Asked Questions
To start, connect both your Dolby and LiveAgent accounts to viaSocket. Once connected, you can set up a workflow where an event in Dolby triggers actions in LiveAgent (or vice versa).
Absolutely. You can customize how Dolby data is recorded in LiveAgent. This includes choosing which data fields go into which fields of LiveAgent, setting up custom formats, and filtering out unwanted information.
The data sync between Dolby and LiveAgent typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Dolby and LiveAgent. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Dolby
Dolby.io provides advanced audio and video processing solutions for developers, enabling them to integrate high-quality media experiences into their applications. With a focus on enhancing communication and media playback, Dolby.io offers APIs and SDKs for real-time audio and video streaming, media processing, and more.
Learn MoreAbout LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
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