Connect DScribe and Groove to Build Intelligent Automations

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DScribe

When this happens...

Choose an Action

Groove

Automatically do this!

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

Ticket Closed

Ticket Closed

Triggers when a ticket is closed

Ticket Tagged

Ticket Tagged

Triggers when a ticket is tagged

Ticket Priority Changed

Ticket Priority Changed

Triggers when a ticket's priority is change

Ticket Started

Ticket Started

Triggers when a new ticket is created.

Ticket Opened

Ticket Opened

Triggers when a ticket is opened.

Ticket Moved

Ticket Moved

Triggers when a ticket is moved to a different mailbox.

Do thisActions

Action is the task that follows automatically within your DScribe integrations.

Analyze Video

Analyze Video

Analyze a Video.

Transcribe Video

Transcribe Video

Transcribe a video.

Find Videos Duration

Find Videos Duration

Get Videos duration.

Transcribe Batch Videos

Transcribe Batch Videos

Transcribe batch videos.

Create New

Create New

Starts a new ticket for your customer

Change Ticket State

Change Ticket State

Changes the state of a ticket, e.g. from "opened" to "closed".

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Frequently Asked Questions

How do I start an integration between DScribe and Groove?

To start, connect both your DScribe and Groove accounts to viaSocket. Once connected, you can set up a workflow where an event in DScribe triggers actions in Groove (or vice versa).

Can we customize how data from DScribe is recorded in Groove?

Absolutely. You can customize how DScribe data is recorded in Groove. This includes choosing which data fields go into which fields of Groove, setting up custom formats, and filtering out unwanted information.

How often does the data sync between DScribe and Groove?

The data sync between DScribe and Groove typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from DScribe to Groove?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between DScribe and Groove?

Yes, you can set conditional logic to control the flow of data between DScribe and Groove. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

DScribe

About DScribe

dScribe is an innovative AI-powered tool designed to assist users in generating high-quality written content efficiently. Leveraging advanced natural language processing algorithms, dScribe helps users create articles, reports, and other textual content with ease, making it an ideal solution for writers, marketers, and businesses looking to streamline their content creation process.

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Groove

About Groove

Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.

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