Connect Dust and Tiledesk to Build Intelligent Automations

Choose a Trigger

Dust

When this happens...

Choose an Action

Tiledesk

Automatically do this!

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Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Document

New Document

Triggers when a new document is created / upserted.

New contact  Arrives

New contact Arrives

runs when new contact arrives

Request a new Trigger for Dust

Do thisActions

Action is the task that follows automatically within your Dust integrations.

Talk to an Agent

Talk to an Agent

Send a message to a Dust a gent and retrieve the answer.

Upload Document

Upload Document

Upload a document to a Dust Data Source / Folder.

Search Agent

Search Agent

Search for agent configurations by name in the workspace.

Create a Contact

Create a Contact

Add a new Contact to Tiledesk.

Send Message to Conversation

Send Message to Conversation

Send a message into a support ticket or conversation

Invite a team member

Invite a team member

Invite a new team member by email and set their role

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Frequently Asked Questions

How do I start an integration between Dust and Tiledesk?

To start, connect both your Dust and Tiledesk accounts to viaSocket. Once connected, you can set up a workflow where an event in Dust triggers actions in Tiledesk (or vice versa).

Can we customize how data from Dust is recorded in Tiledesk?

Absolutely. You can customize how Dust data is recorded in Tiledesk. This includes choosing which data fields go into which fields of Tiledesk, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Dust and Tiledesk?

The data sync between Dust and Tiledesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Dust to Tiledesk?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Dust and Tiledesk?

Yes, you can set conditional logic to control the flow of data between Dust and Tiledesk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Dust

About Dust

Dust.tt is a comprehensive workflow automation platform designed to seamlessly integrate and manage data across various sources. It provides robust tools for automating document workflows, data management, and API integrations, helping businesses streamline their operations. Whether it's cloud storage, document handling, or real-time data syncing, Dust.tt allows users to efficiently manage data sources and automate processes to boost productivity.

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Tiledesk

About Tiledesk

Tiledesk is a comprehensive platform for customer support and communication, offering tools for live chat, chatbots, and multi-channel messaging to enhance customer engagement and streamline support processes.

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