To start, connect both your eds and onedesk accounts to viaSocket. Once connected, you can set up a workflow where an event in eds triggers actions in onedesk (or vice versa).

Absolutely. You can customize how eds data is recorded in onedesk. This includes choosing which data fields go into which fields of onedesk, setting up custom formats, and filtering out unwanted information.

The data sync between eds and onedesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.