To start, connect both your eds and pulsedesk accounts to viaSocket. Once connected, you can set up a workflow where an event in eds triggers actions in pulsedesk (or vice versa).

Absolutely. You can customize how eds data is recorded in pulsedesk. This includes choosing which data fields go into which fields of pulsedesk, setting up custom formats, and filtering out unwanted information.

The data sync between eds and pulsedesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.