To start, connect both your evaluagent and ruby accounts to viaSocket. Once connected, you can set up a workflow where an event in evaluagent triggers actions in ruby (or vice versa).

Absolutely. You can customize how evaluagent data is recorded in ruby. This includes choosing which data fields go into which fields of ruby, setting up custom formats, and filtering out unwanted information.

The data sync between evaluagent and ruby typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.