Connect Facebook Ads and Gorgias to Build Intelligent Automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
Do thisActions
Action is the task that follows automatically within your Facebook Ads integrations.
Get Ad Campaign Insights
Get the ad campaign insights.
Get Ad Creative Insights
Retrieve ad creative details (images/thumbnails) and performance metrics (clicks, impressions, spend, conversions) for selected Facebook ad accounts and date ranges, with optional breakdowns, filters, and summary.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
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Frequently Asked Questions
To start, connect both your Facebook Ads and Gorgias accounts to viaSocket. Once connected, you can set up a workflow where an event in Facebook Ads triggers actions in Gorgias (or vice versa).
Absolutely. You can customize how Facebook Ads data is recorded in Gorgias. This includes choosing which data fields go into which fields of Gorgias, setting up custom formats, and filtering out unwanted information.
The data sync between Facebook Ads and Gorgias typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Facebook Ads and Gorgias. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Facebook Ads
Facebook Ads Insights provides detailed analytics and performance metrics for your Facebook advertising campaigns. It helps marketers and businesses understand the effectiveness of their ads, optimize their strategies, and make data-driven decisions to improve ROI.
Learn MoreAbout Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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