
When this happens...
New Message Sent to Page

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When this happensTriggers
A trigger is an event that starts a workflow.
Triggered when a new message is received from a user on Facebook Messenger sent from page.
Action is the task that follows automatically within your Facebook Messenger integrations.
Sends a message to a user from a page.
The receipt template allows you to send an order confirmation as a structured message.The template may include an order summary, payment details, and shipping information.
Dropdown to choose which Messenger Profile property/properties to set (get_started, greeting, or both).
Ice Breakers provide a way for users to start a conversation with a business with a list of frequently asked questions.
The Persistent Menu allows you to create and send a menu of the main features of your business.
Set Sender Actions, display your actions in a conversation to let message recipients know that you have seen and are processing their message.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Facebook Messenger and Backlog accounts to viaSocket. Once connected, you can set up a workflow where an event in Facebook Messenger triggers actions in Backlog (or vice versa).
Absolutely. You can customize how Facebook Messenger data is recorded in Backlog. This includes choosing which data fields go into which fields of Backlog, setting up custom formats, and filtering out unwanted information.
The data sync between Facebook Messenger and Backlog typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Facebook Messenger and Backlog. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Facebook Messenger is a popular communication platform that allows users to send messages, make voice and video calls, and share multimedia content with friends and family. It is integrated with Facebook, providing seamless connectivity and interaction with your social network.
Learn MoreBacklog is a comprehensive project management and collaboration tool designed to help teams organize their work, track progress, and collaborate effectively. It offers features such as task management, bug tracking, version control, and Gantt charts to streamline project workflows.
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