Connect Freshdesk and Asana
Integrate Freshdesk with Asana to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Freshdesk + Asana flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshdesk
When this happens...
New Ticket
New Contact
Choose an action
Asana
Automatically do this!
Get Project
Get Project Tasks
Create Project
Delete Project
Create Task or Subtask
Update Task
Create Section
Update Project
Assign Task
Create Project From Template
Attach External File to Task
Create Task Comment
Create Task From Template
Duplicate Task
Find Project
List All Projects
Get Task Details
Find Task Comments
Add Tags to Task
Get Attachment
Find Task Attachments by Task ID
Create Goal
Get Project from Asana when New Ticket in Freshdesk
Use this flowGet Project Tasks from Asana when New Ticket in Freshdesk
Use this flowCreate Project in Asana when New Ticket in Freshdesk
Use this flowDelete Project in Asana when New Ticket in Freshdesk
Use this flowCreate Task or Subtask in Asana when New Ticket in Freshdesk
Use this flowUpdate Task in Asana when New Ticket in Freshdesk
Use this flowCreate Section in Asana when New Ticket in Freshdesk
Use this flowUpdate Project in Asana when New Ticket in Freshdesk
Use this flowAssign Task in Asana when New Ticket in Freshdesk
Use this flowCreate Project From Template in Asana when New Ticket in Freshdesk
Use this flowSupported Triggers & Actions
Everything you can automate between Freshdesk and Asana.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
New Task Created in Selected Project
Runs when a new task is created in the selected project.
New Story Added to Task or Goal
Runs when a new story is added to a selected task or goal.
New Task Completed
Runs when new task is completed in a chosen project.
New Tag Created
Runs when new tag is created in a selected workspace.
Do thisActions
Action is the task that follows automatically within your Freshdesk integrations.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn moreSimilar apps
About Asana
Organize your work and boost your team's productivity with Asana. This easy-to-use app helps you manage tasks, projects, and deadlines all in one place.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshdesk and Asana accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshdesk and Asana as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Asana. No coding required.
Yes. You can set up a workflow where Freshdesk triggers actions in Asana, and a separate workflow where Asana triggers actions in Freshdesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshdesk and Asana. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshdesk and Asana integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
