Connect Freshdesk and Gupshup
Integrate Freshdesk with Gupshup to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Set User Opt Status in Gupshup when New Ticket in Freshdesk
Send WhatsApp Template Message via Gupshup when New Ticket in Freshdesk
Send WhatsApp Message via Gupshup when New Ticket in Freshdesk
Set User Opt Status in Gupshup when New Contact in Freshdesk
Send WhatsApp Template Message via Gupshup when New Contact in Freshdesk
Popular Freshdesk + Gupshup flows
Start from a real workflow other teams are already running.
Choose a trigger
Freshdesk
When this happens...
New Ticket
New Contact
Choose an action
Gupshup
Automatically do this!
Set User Opt Status
Send WhatsApp Template Message
Send WhatsApp Message
Set User Opt Status in Gupshup when New Ticket in Freshdesk
Use this flowSend WhatsApp Template Message via Gupshup when New Ticket in Freshdesk
Use this flowSend WhatsApp Message via Gupshup when New Ticket in Freshdesk
Use this flowSet User Opt Status in Gupshup when New Contact in Freshdesk
Use this flowSend WhatsApp Template Message via Gupshup when New Contact in Freshdesk
Use this flowSend WhatsApp Message via Gupshup when New Contact in Freshdesk
Use this flowSupported Triggers & Actions
Everything you can automate between Freshdesk and Gupshup .
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Trigger when a new ticket created.
New Contact
Trigger when a new contect is cteated.
Do thisActions
Action is the task that follows automatically within your Freshdesk integrations.
Create a Contact
Creates a new contact
Create a Company
Creates a new company
Create Forum Category
Create a new forum category
Create a Forum
Creates a new forum.
Create a Forum Topic
Creates a new forum topic
Add Notes to a Tickets
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Freshdesk
Freshdesk is a cloud-based customer service software that provides helpdesk support with all smart automations to get things done faster. It offers ticketing, automation, reporting, and collaboration features to streamline support processes and improve customer engagement.
Learn moreSimilar apps
About Gupshup
Gupshup is a comprehensive messaging platform that enables businesses to build conversational experiences across various messaging channels. It provides tools for creating chatbots, managing customer interactions, and automating communication processes, making it easier for businesses to engage with their audience effectively.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Freshdesk and Gupshup accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Freshdesk and Gupshup as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Gupshup . No coding required.
Yes. You can set up a workflow where Freshdesk triggers actions in Gupshup , and a separate workflow where Gupshup triggers actions in Freshdesk. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Freshdesk and Gupshup . Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Freshdesk and Gupshup integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
