Connect Gladia AI and BoldDesk to Build Intelligent Automations
Choose a Trigger
When this happens...
- Request a new Trigger for Gladia AI
Choose an Action
Automatically do this!
Create Ticket
Update Ticket
Create Contact
Create Contact Group
Create Ticket Note
Create Ticket Reply
Update Contact
Update Contact Group
List Activity
List Webhooks
Enable Integrations or automations with these events of Gladia AI and BoldDesk
Enable Integrations or automations with these events of Gladia AI and BoldDesk
Actions
Create Transcription
Creates a Transcription.
Delete Transciption
Delete an Existing Transcription.
Create Ticket
Creates a new support ticket in BoldDesk.
Update Ticket
Updates an existing support ticket with new information.
Create Contact
Create a new contact.
Create Contact Group
Create a new contact group.
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- text is aiReplytoCommentSend a Private ReplyAdd Step
- Is guide commentReplytoComment GuideSend a Private Reply GuideAdd Step
- multi keyword matchcmntdqJzLMYSReplytoCommentMultiKeywordAdd Step
Automate Expense Report Approvals via Slack & QuickBooks
- Send for Approval acceptCreate Entry of expensesAdd Step
- Send for rejectMail for RejectionAdd Step
Automate Instagram DM Replies, Reactions, and Team Alerts
- has responseSendDMMessageAdd Step
- Notify teamSendMailAdd Step
- has reactSendDMMessage ReactAdd Step
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Frequently Asked Questions
To start, connect both your Gladia AI and BoldDesk accounts to viaSocket. Once connected, you can set up a workflow where an event in Gladia AI triggers actions in BoldDesk (or vice versa).
Absolutely. You can customize how Gladia AI data is recorded in BoldDesk. This includes choosing which data fields go into which fields of BoldDesk, setting up custom formats, and filtering out unwanted information.
The data sync between Gladia AI and BoldDesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gladia AI and BoldDesk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gladia AI
Gladia AI is a cutting-edge platform that leverages artificial intelligence to provide advanced solutions for various industries. It offers tools and services that enhance productivity, automate processes, and deliver insightful analytics, making it an essential resource for businesses looking to integrate AI into their operations.
Learn MoreAbout BoldDesk
BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.
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