Connect GMass and LiveAgent to Build Intelligent Automations
Choose a Trigger
When this happens...
Email Opened
Email Clicked
Email Bounced
Email Replied
Email Sent
Email Unsubscribed
Choose an Action
Automatically do this!
List Customers
List Conversations
Add New Customer
Add Customer to Group
Remove Customer From Group
List Companies
List Customers Groups
List Departments
List Knowledgebases
List Tags
List Widgets
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
Email Opened
Triggers when an email is opened.
Email Clicked
Triggers when a link in an email is clicked.
Email Bounced
Triggers when an email bounces.
Email Replied
Triggers when an email that is sent as part of a campaign receives a reply.
Email Sent
Triggers when an individual email is sent as part of a campaign. This is not the trigger for transactional emails.
Email Unsubscribed
Triggers when an email address is unsubscribed from your GMass account.
Do thisActions
Action is the task that follows automatically within your GMass integrations.
Add unsubscribe
Adds an email address to your account's unsubscribe list. This will prevent your account from sending any campaigns to this address.
Remove Email Address From Campaign
Stops a campaign from sending to a particular email address. This is different from "Add Unsubscribe" because this is like unsubscribing an address just for a particular campaign rather than account-wide.
Send a Transactional Email
Sends a single transactional email.
List Customers
Get details of all customers.
List Conversations
Get details of all conversations.
Add New Customer
Add new customer in LiveAgent.
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Frequently Asked Questions
To start, connect both your GMass and LiveAgent accounts to viaSocket. Once connected, you can set up a workflow where an event in GMass triggers actions in LiveAgent (or vice versa).
Absolutely. You can customize how GMass data is recorded in LiveAgent. This includes choosing which data fields go into which fields of LiveAgent, setting up custom formats, and filtering out unwanted information.
The data sync between GMass and LiveAgent typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between GMass and LiveAgent. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About GMass
GMass is a powerful email marketing tool that integrates with Gmail to enable users to send mass emails, create email campaigns, and track their performance. It is designed to help businesses and individuals streamline their email marketing efforts directly from their Gmail account.
Learn MoreAbout LiveAgent
LiveAgent is an all-in-one customer support platform that integrates email, live chat, and social media for seamless interaction management.
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