Connect Google Chat and BoldDesk to Build Intelligent Automations
Choose a Trigger
When this happens...
New Message Arrives in Google Chat Space
Choose an Action
Automatically do this!
Create Ticket
Update Ticket
Create Contact
Create Contact Group
Create Ticket Note
Create Ticket Reply
Update Contact
Update Contact Group
List Activity
List Webhooks
Ready to use Google Chat and BoldDesk automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Message Arrives in Google Chat Space
Runs when a new message is sent or received in a Google Chat space.
Do thisActions
Action is the task that follows automatically within your Google Chat integrations.
Send Message
Sends a message to a specified Google Chat space.
Create Google Chat Card
Creates a card message in a specified Google Chat space.
List Messages
Lists messages from a Google Chat space.
Create Ticket
Creates a new support ticket in BoldDesk.
Update Ticket
Updates an existing support ticket with new information.
Create Contact
Create a new contact.
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Frequently Asked Questions
To start, connect both your Google Chat and BoldDesk accounts to viaSocket. Once connected, you can set up a workflow where an event in Google Chat triggers actions in BoldDesk (or vice versa).
Absolutely. You can customize how Google Chat data is recorded in BoldDesk. This includes choosing which data fields go into which fields of BoldDesk, setting up custom formats, and filtering out unwanted information.
The data sync between Google Chat and BoldDesk typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Google Chat and BoldDesk. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Google Chat
Google Chat, bringing powerful features directly to your conversations. Whether you're working in a team, managing projects, or coordinating with clients, helps you stay organized, streamline communication, and boost productivity.
Learn MoreAbout BoldDesk
BoldDesk is a comprehensive help desk and customer support software designed to streamline and enhance the customer service experience. It offers a range of features including ticket management, automation, and reporting to help businesses efficiently manage customer inquiries and support requests.
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