Connect Gorgias and Ably Realtime to Build Intelligent Automations
Choose a Trigger
When this happens...
New Ticket
Choose an Action
Automatically do this!
- Request a new Action for Ably Realtime
Enable Integrations or automations with these events of Gorgias and Ably Realtime
Enable Integrations or automations with these events of Gorgias and Ably Realtime
Triggers
New Ticket
Triggers when a new support ticket is created.
Actions
Create Ticket
Create a new Gorgias support ticket with customer email, subject, tags, and an initial message.
Create Customer
Create a new Gorgias customer with contact channel, name, email, language, and timezone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add Ticket Message
Add a message to an existing Gorgias ticket using the chosen channel, source, and sender details.
Create User
Create a new Gorgias user with email, name, role, and optional country, language, and timezone.
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Frequently Asked Questions
To start, connect both your Gorgias and Ably Realtime accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Ably Realtime (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in Ably Realtime. This includes choosing which data fields go into which fields of Ably Realtime, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and Ably Realtime typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and Ably Realtime. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreAbout Ably Realtime
Ably Realtime is a platform that provides real-time messaging and data streaming services, enabling developers to build live and interactive applications with ease. It offers features such as pub/sub messaging, presence, and message history, ensuring reliable and scalable communication for various use cases.
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