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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
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Frequently Asked Questions
To start, connect both your Gorgias and AISEO accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in AISEO (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in AISEO. This includes choosing which data fields go into which fields of AISEO, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and AISEO typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and AISEO. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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About AISEO
AISEO is a cutting-edge platform that leverages artificial intelligence to enhance and optimize search engine operations. It provides tools and solutions for improving website visibility, ranking, and performance in search engine results. With AI-driven insights and analytics, AISEO helps businesses and individuals to effectively manage their SEO strategies and achieve better online presence.
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