Connect Gorgias and alis to Build Intelligent Automations

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Gorgias

When this happens...

Choose an Action

alis

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Enable Integrations or automations with these events of Gorgias and alis

Enable Integrations or automations with these events of Gorgias and alis

Triggers

New Ticket

New Ticket

Triggers when a new support ticket is created.

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Actions

Create Gorgias ticket

Create Gorgias ticket

Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.

Create customer

Create customer

Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.

Update Customer

Update Customer

Update a customer's name, email, language, timezone, or contact channel using their customer ID.

Delete Customer

Delete Customer

Remove a customer from Gorgias using their customer ID.

Add message to ticket

Add message to ticket

Add a message to the selected Gorgias ticket so it appears in the ticket conversation.

Create User

Create User

Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.

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Frequently Asked Questions

How do I start an integration between Gorgias and alis?

To start, connect both your Gorgias and alis accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in alis (or vice versa).

Can we customize how data from Gorgias is recorded in alis?

Absolutely. You can customize how Gorgias data is recorded in alis. This includes choosing which data fields go into which fields of alis, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Gorgias and alis?

The data sync between Gorgias and alis typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Gorgias to alis?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Gorgias and alis?

Yes, you can set conditional logic to control the flow of data between Gorgias and alis. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Gorgias

About Gorgias

Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.

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alis

About alis

ALIS is a comprehensive suite of eHR tools purpose-built for assisted living communities.

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