Connect Gorgias and ArcSite
Integrate Gorgias with ArcSite to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Gorgias + ArcSite flows
Start from a real workflow other teams are already running.
Choose a trigger
Gorgias
When this happens...
New Ticket
Choose an action
ArcSite
Automatically do this!
Create Project
Update Project Details
Invite Collaborators
Find Projects
Export Proposal As PDF
Get Proposal Line Items
Get Proposal Payments
Create Project in ArcSite when New Ticket in Gorgias
Use this flowUpdate Project Details in ArcSite when New Ticket in Gorgias
Use this flowInvite Collaborators to ArcSite when New Ticket in Gorgias
Use this flowFind Projects in ArcSite when New Ticket in Gorgias
Use this flowExport Proposal As PDF from ArcSite when New Ticket in Gorgias
Use this flowGet Proposal Line Items in Arcsite when New Ticket in Gorgias
Use this flowGet Proposal Payments from ArcSite when New Ticket in Gorgias
Use this flowCreate Gorgias ticket in Gorgias when New Project Created in ArcSite
Use this flowCreate customer in Gorgias when New Project Created in ArcSite
Use this flowUpdate Customer in Gorgias when New Project Created in ArcSite
Use this flowSupported Triggers & Actions
Everything you can automate between Gorgias and ArcSite.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
New Project Created
Runs when a new project is created in ArcSite.
When an ArcSite event occurs
Runs the workflow automatically whenever an event occurs in ArcSite, such as proposal status changed, proposal payment received, project created, drawing created, project updated, drawing updated, and other supported events.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn moreSimilar apps
About ArcSite
ArcSite is the all-in-one drawing & mobile sales platform for service professionals including mobile drawing, estimation, and takeoff tools.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Gorgias and ArcSite accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Gorgias and ArcSite as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach ArcSite. No coding required.
Yes. You can set up a workflow where Gorgias triggers actions in ArcSite, and a separate workflow where ArcSite triggers actions in Gorgias. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Gorgias and ArcSite. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Gorgias and ArcSite integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
