Connect Gorgias and aurelius to Build Intelligent Automations
Choose a Trigger
When this happens...
New Ticket
Choose an Action
Automatically do this!
- Request a new Action for aurelius
Enable Integrations or automations with these events of Gorgias and aurelius
Enable Integrations or automations with these events of Gorgias and aurelius
Triggers
New Ticket
Triggers when a new support ticket is created.
Actions
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
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Frequently Asked Questions
To start, connect both your Gorgias and aurelius accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in aurelius (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in aurelius. This includes choosing which data fields go into which fields of aurelius, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and aurelius typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and aurelius. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreAbout aurelius
Aurelius is a user research and insights platform to tag, analyze, search and share all your UX research in one place.
Learn More
