Connect Gorgias and Basecamp to Build Intelligent Automations
Choose a Trigger
When this happens...
New Ticket
Choose an Action
Automatically do this!
Create Project
Create a Message
Create Document
Create To-Do
Create Campfire Message
Create Card
Ready to use Gorgias and Basecamp automations
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
New Activity
Trigger when any activity happens in a basecamp.
New Message
Trigger when a new message is created in a basecamp.
New Schedule Entry
Trigger when a new schedule entry is created in a basecamp.
New To-Do
Trigger when a new todo is created in a basecamp.
New To-Do List
Triggers when a new todo list is created in a basecamp.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Ticket
Create a new Gorgias support ticket with customer email, subject, tags, and an initial message.
Create Customer
Create a new Gorgias customer with contact channel, name, email, language, and timezone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add Ticket Message
Add a message to an existing Gorgias ticket using the chosen channel, source, and sender details.
Create User
Create a new Gorgias user with email, name, role, and optional country, language, and timezone.
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Frequently Asked Questions
To start, connect both your Gorgias and Basecamp accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Basecamp (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in Basecamp . This includes choosing which data fields go into which fields of Basecamp , setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and Basecamp typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and Basecamp . For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreAbout Basecamp
Basecamp lets you manage your projects all on one page, is super fast, and keeps you up to date in real-time.
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