
When this happens...
New Ticket

Automatically do this!
Search Businesses
Extract Web Data
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When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a new support ticket is created.
Action is the task that follows automatically within your Gorgias integrations.
Creates a new ticket.
Search businesses by name and retrieve business data (JSON or CSV). Optionally download results and limit the number of records.
Retrieve structured product and page details (images, categories, identifiers) from a provided webpage URL using Datafiniti.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Gorgias and Datafiniti accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Datafiniti (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in Datafiniti. This includes choosing which data fields go into which fields of Datafiniti, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and Datafiniti typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and Datafiniti. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreDatafiniti is a comprehensive data platform that provides access to a wide range of web data, enabling businesses to gather insights and make informed decisions. With its robust data collection and processing capabilities, Datafiniti helps users streamline their data acquisition processes.
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