Enable Integrations or automations with these events of Gorgias and deskera
Triggers when a new support ticket is created.
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Remove a customer from Gorgias using their customer ID.
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Gorgias and deskera accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in deskera (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in deskera. This includes choosing which data fields go into which fields of deskera, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and deskera typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and deskera. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreDeskera is all you need to manage your organization's business and financial requirements.
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