Connect Gorgias and Espo CRM
Integrate Gorgias with Espo CRM to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Gorgias ticket in Gorgias when Lead Status Updated in Espo CRM
Create customer in Gorgias when Lead Status Updated in Espo CRM
Update Customer in Gorgias when Lead Status Updated in Espo CRM
Delete Customer in Gorgias when Lead Status Updated in Espo CRM
Add message to ticket in Gorgias ticket when Lead Status Updated in Espo CRM
Popular Gorgias + Espo CRM flows
Start from a real workflow other teams are already running.
Choose a trigger
Gorgias
When this happens...
New Ticket
Choose an action
Espo CRM
Automatically do this!
Create Lead
Get Lead
Update Lead
Find Leads by Text Filter
Create Gorgias ticket in Gorgias when Lead Status Updated in Espo CRM
Use this flowCreate customer in Gorgias when Lead Status Updated in Espo CRM
Use this flowUpdate Customer in Gorgias when Lead Status Updated in Espo CRM
Use this flowDelete Customer in Gorgias when Lead Status Updated in Espo CRM
Use this flowAdd message to ticket in Gorgias ticket when Lead Status Updated in Espo CRM
Use this flowCreate User in Gorgias when Lead Status Updated in Espo CRM
Use this flowUpdate User in Gorgias when Lead Status Updated in Espo CRM
Use this flowDelete User in Gorgias when Lead Status Updated in Espo CRM
Use this flowCreate team in Gorgias when Lead Status Updated in Espo CRM
Use this flowUpdate Team in Gorgias when Lead Status Updated in Espo CRM
Use this flowSupported Triggers & Actions
Everything you can automate between Gorgias and Espo CRM.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
New Lead
Runs when New Lead Is Created
Lead Status Updated
Runs when Lead Status Updated
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn moreSimilar apps
About Espo CRM
Espo CRM is a versatile customer relationship management platform designed to help businesses manage their customer interactions, sales processes, and marketing efforts efficiently. It offers a range of features including contact management, sales automation, and analytics to enhance customer engagement and drive business growth.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Gorgias and Espo CRM accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Gorgias and Espo CRM as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Espo CRM. No coding required.
Yes. You can set up a workflow where Gorgias triggers actions in Espo CRM, and a separate workflow where Espo CRM triggers actions in Gorgias. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Gorgias and Espo CRM. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Gorgias and Espo CRM integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
