Connect Gorgias and Eventix to Build Intelligent Automations
Choose a Trigger
When this happens...
New Ticket
Choose an Action
Automatically do this!
Create Location
Create Shop
Update Shop
Delete Shop
Create ShopTracker
Update Shop Tracker
Delete Shop Tracker
Create Event
Update Event
Ready to use Gorgias and Eventix automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
New Location
Triggers When new Location is Created.
New Event
Triggers when new Event is Created.
New Shop
Triggers when new Shop is Created.
Update Event
Triggers when an Existing Event is Updated.
Update Shop
Triggers when an Exisitng Shop is Updated.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
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Frequently Asked Questions
To start, connect both your Gorgias and Eventix accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Eventix (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in Eventix. This includes choosing which data fields go into which fields of Eventix, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and Eventix typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and Eventix. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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