
When this happens...
New Ticket

Automatically do this!
Enable Integrations or automations with these events of Gorgias and G-Accon
Triggers when a new support ticket is created.
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Remove a customer from Gorgias using their customer ID.
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.

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To start, connect both your Gorgias and G-Accon accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in G-Accon (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in G-Accon. This includes choosing which data fields go into which fields of G-Accon, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and G-Accon typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and G-Accon. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreG-Accon is a powerful tool designed to seamlessly integrate Google Sheets with various cloud services, enabling users to automate data workflows, perform real-time data analysis, and enhance productivity. It is ideal for businesses and individuals looking to streamline their data management processes and improve collaboration.
Learn More