Connect Gorgias and Harpoon to Build Intelligent Automations

Choose a Trigger

Gorgias

When this happens...

Choose an Action

Harpoon

Automatically do this!

Ready to use Gorgias and Harpoon automations

Actions and Triggers

When this happensTriggers

A trigger is an event that starts a workflow.

New Ticket

New Ticket

Triggers when a new support ticket is created.

New Client

New Client

Triggers when new client created.

New Project

New Project

Triggers when there is a new project.

New Expense Category

New Expense Category

Trigerrs when there is a new expense category.

Request a new Trigger for Gorgias

Do thisActions

Action is the task that follows automatically within your Gorgias integrations.

Create Gorgias ticket

Create Gorgias ticket

Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.

Create customer

Create customer

Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.

Update Customer

Update Customer

Update a customer's name, email, language, timezone, or contact channel using their customer ID.

Delete Customer

Delete Customer

Remove a customer from Gorgias using their customer ID.

Add message to ticket

Add message to ticket

Add a message to the selected Gorgias ticket so it appears in the ticket conversation.

Create User

Create User

Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.

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Frequently Asked Questions

How do I start an integration between Gorgias and Harpoon?

To start, connect both your Gorgias and Harpoon accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Harpoon (or vice versa).

Can we customize how data from Gorgias is recorded in Harpoon?

Absolutely. You can customize how Gorgias data is recorded in Harpoon. This includes choosing which data fields go into which fields of Harpoon, setting up custom formats, and filtering out unwanted information.

How often does the data sync between Gorgias and Harpoon?

The data sync between Gorgias and Harpoon typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.

Can I filter or transform data before sending it from Gorgias to Harpoon?

Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.

Is it possible to add conditions to the integration between Gorgias and Harpoon?

Yes, you can set conditional logic to control the flow of data between Gorgias and Harpoon. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.

Gorgias

About Gorgias

Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.

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Harpoon

About Harpoon

Harpoon is a financial planning and time-tracking tool designed for freelancers and small businesses. It helps users set financial goals, track time, manage projects, and invoice clients efficiently. With Harpoon, users can gain insights into their financial health and make informed decisions to grow their business.

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