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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
Project Deleted
Triggers when a project is delete.
New Project Created
Trigger when a new project is created in Organization.
Update Project Name
Triggers when a project name is updated.
Update Tags
Triggers when tags are updated in a project.
Update Project Flag Default
Triggers when update the project flag default.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
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Frequently Asked Questions
To start, connect both your Gorgias and LaunchDarkly accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in LaunchDarkly (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in LaunchDarkly. This includes choosing which data fields go into which fields of LaunchDarkly, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and LaunchDarkly typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and LaunchDarkly. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreAbout LaunchDarkly
Launch Darkly is a feature management platform that allows development teams to innovate faster by managing feature flags at scale. It enables teams to deploy code at any time, even if a feature isn't ready to be released to all users, and to control who sees which features, reducing risk and increasing efficiency.
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