Connect Gorgias and Marcom Robot to Build Intelligent Automations
Choose a Trigger
When this happens...
New Ticket
Choose an Action
Automatically do this!
- Request a new Action for Marcom Robot
Enable Integrations or automations with these events of Gorgias and Marcom Robot
Enable Integrations or automations with these events of Gorgias and Marcom Robot
Triggers
New Ticket
Triggers when a new support ticket is created.
Actions
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
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Automate Social Media Post Creation and Scheduling Across Multiple Platforms
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- TwitterTwitter TweetPost a TweetAdd Step
- LinkedinLinkedin ArticleCreate a linkedin Article or URL postAdd Step
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Frequently Asked Questions
To start, connect both your Gorgias and Marcom Robot accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Marcom Robot (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in Marcom Robot. This includes choosing which data fields go into which fields of Marcom Robot, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and Marcom Robot typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and Marcom Robot. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreAbout Marcom Robot
MARCOM Robot Data Quality Engine helps B2B Marketing and Sales Operations leaders deliver better quality MQLs and convert them into bookings by arming them with data enrichment and data validation tools.
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