Connect Gorgias and Microsoft Teams
Integrate Gorgias with Microsoft Teams to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Send Channel Message in Microsoft Teams when New Ticket in Gorgias
Create Channel in Microsoft Teams when New Ticket in Gorgias
Create Private Channel in Microsftteams when New Ticket in Gorgias
Reply to Channel Message in Microsftteams when New Ticket in Gorgias
Send Chat Message on Microsoft Teams when New Ticket in Gorgias
Popular Gorgias + Microsoft Teams flows
Start from a real workflow other teams are already running.
Choose a trigger
Gorgias
When this happens...
New Ticket
Choose an action
Microsoft Teams
Automatically do this!
Send Channel Message
Create Channel
Create Private Channel
Reply to Channel Message
Send Chat Message
Get all Chats
Get all Teams
Get all Catalog
Get all Deleted Teams
Send Channel Message in Microsoft Teams when New Ticket in Gorgias
Use this flowCreate Channel in Microsoft Teams when New Ticket in Gorgias
Use this flowCreate Private Channel in Microsftteams when New Ticket in Gorgias
Use this flowReply to Channel Message in Microsftteams when New Ticket in Gorgias
Use this flowSend Chat Message on Microsoft Teams when New Ticket in Gorgias
Use this flowGet all Chats in Microsftteams when New Ticket in Gorgias
Use this flowGet all Teams in Microsftteams when New Ticket in Gorgias
Use this flowGet all Catalog in Microsftteams when New Ticket in Gorgias
Use this flowGet all Deleted Teams from Microsoft Teams when New Ticket in Gorgias
Use this flowCreate Gorgias ticket in Gorgias when New Channel Message in Microsftteams
Use this flowSupported Triggers & Actions
Everything you can automate between Gorgias and Microsoft Teams.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
New Channel Message
Triggers when a new message is posted in a channel.
New Channel
Trigger when new cchannel is created
New Chat Message
Triggers when new message is received in a chat
New Reply to Message
Triggers when a new reply is added to a message in a channel.
New Chat
Triggers when new chat is created.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Step-by-step video tutorials to help you connect apps, automate workflows, and save time.
Learn how to automate Gorgias and Microsoft Teams workflows.
Learn how to automate Gorgias and Microsoft Teams workflows.
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About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn moreSimilar apps
About Microsoft Teams
Microsoft Teams is a collaboration platform that integrates people, content, and tools to enhance teamwork and communication. It offers chat, video conferencing, file sharing, and app integration to streamline workflows and improve productivity.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Gorgias and Microsoft Teams accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Gorgias and Microsoft Teams as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Microsoft Teams. No coding required.
Yes. You can set up a workflow where Gorgias triggers actions in Microsoft Teams, and a separate workflow where Microsoft Teams triggers actions in Gorgias. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Gorgias and Microsoft Teams. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Gorgias and Microsoft Teams integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
