Connect Gorgias and Moderation API to Build Intelligent Automations
Choose a Trigger
When this happens...
New Ticket
Choose an Action
Automatically do this!
Create an action
List wordlists
Update wordlist
Ready to use Gorgias and Moderation API automations
Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Ticket
Creates a new ticket.
Create an action
Creates a queue action with configurable behavior and possible values
List wordlists
List a wordlists
Update wordlist
Update a wordlist
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Frequently Asked Questions
To start, connect both your Gorgias and Moderation API accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Moderation API (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in Moderation API. This includes choosing which data fields go into which fields of Moderation API, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and Moderation API typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and Moderation API. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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Automatically detect and hide personal information like email addresses and phone numbers - even if the user is trying to bypass detection!
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