Connect Gorgias and Mural
Integrate Gorgias with Mural to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Popular Gorgias + Mural flows
Start from a real workflow other teams are already running.
Choose a trigger
Gorgias
When this happens...
New Ticket
Choose an action
Mural
Automatically do this!
Get murals for a room
Get Rooms of a Workspace
Create a Mural
Get murals for a workspace
Create Sticky
Get murals for a room from Mural when New Ticket in Gorgias
Use this flowGet Rooms of a Workspace from a Mural workspace when New Ticket in Gorgias
Use this flowCreate a Mural in Mural when New Ticket in Gorgias
Use this flowGet murals for a workspace in Mural when New Ticket in Gorgias
Use this flowCreate Sticky in Mural when New Ticket in Gorgias
Use this flowCreate Gorgias ticket in Gorgias when New Mural in Mural
Use this flowCreate customer in Gorgias when New Mural in Mural
Use this flowUpdate Customer in Gorgias when New Mural in Mural
Use this flowDelete Customer in Gorgias when New Mural in Mural
Use this flowAdd message to ticket in Gorgias ticket when New Mural in Mural
Use this flowSupported Triggers & Actions
Everything you can automate between Gorgias and Mural.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
New Mural
Triggers when new murals are created.
New Area
Triggers when new areas are created in your mural.
New Room
Triggers when a new room is created.
New Sticky
Triggers when new stickies are created in your mural.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn moreSimilar apps
About Mural
Mural is a digital workspace for visual collaboration, helping teams brainstorm, plan, and design together in real-time using diagrams, flowcharts, and mind maps. This integration is an independent third-party project and is not affiliated with, endorsed by, sponsored by,or maintained by Mural or Tactivos, Inc. Mural is a trademark of Tactivos, Inc., used here solely to describe the integration's functionality.
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Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Gorgias and Mural accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Gorgias and Mural as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Mural. No coding required.
Yes. You can set up a workflow where Gorgias triggers actions in Mural, and a separate workflow where Mural triggers actions in Gorgias. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Gorgias and Mural. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Gorgias and Mural integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
