
When this happens...
New Ticket

Automatically do this!
Enable Integrations or automations with these events of Gorgias and officernd
Triggers when a new support ticket is created.
Creates a new ticket.

Gain insights into how viaSocket functions through our detailed guide. Understand its key features and benefits to maximize your experience and efficiency.

Unlock your team's potential with 5 straightforward automation hacks designed to streamline processes and free up valuable time for more important work.

Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Gorgias and officernd accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in officernd (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in officernd. This includes choosing which data fields go into which fields of officernd, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and officernd typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and officernd. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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