Connect Gorgias and Productive.io
Integrate Gorgias with Productive.io to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Create Gorgias ticket in Gorgias when New Task in Productive.io
Create customer in Gorgias when New Task in Productive.io
Update Customer in Gorgias when New Task in Productive.io
Delete Customer in Gorgias when New Task in Productive.io
Add message to ticket in Gorgias ticket when New Task in Productive.io
Popular Gorgias + Productive.io flows
Start from a real workflow other teams are already running.
Choose a trigger
Gorgias
When this happens...
New Ticket
Choose an action
Productive.io
Automatically do this!
Create Company
Create Booking
Create Project
Create Contact
Find Company
Find User
Find Contact
Create Gorgias ticket in Gorgias when New Task in Productive.io
Use this flowCreate customer in Gorgias when New Task in Productive.io
Use this flowUpdate Customer in Gorgias when New Task in Productive.io
Use this flowDelete Customer in Gorgias when New Task in Productive.io
Use this flowAdd message to ticket in Gorgias ticket when New Task in Productive.io
Use this flowCreate User in Gorgias when New Task in Productive.io
Use this flowUpdate User in Gorgias when New Task in Productive.io
Use this flowDelete User in Gorgias when New Task in Productive.io
Use this flowCreate team in Gorgias when New Task in Productive.io
Use this flowUpdate Team in Gorgias when New Task in Productive.io
Use this flowSupported Triggers & Actions
Everything you can automate between Gorgias and Productive.io.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
New Task
New task created.
New Task Updated
New task updated
New Invoice
Trigger when new invoice is created
Invoice Updated
Trigger when new invoice is created
New deal
Trigger when new deal is created.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn moreSimilar apps
About Productive.io
Productive is a project management tool that includes everything you need to run a profitable agency.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Gorgias and Productive.io accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Gorgias and Productive.io as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach Productive.io. No coding required.
Yes. You can set up a workflow where Gorgias triggers actions in Productive.io, and a separate workflow where Productive.io triggers actions in Gorgias. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Gorgias and Productive.io. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Gorgias and Productive.io integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
