Connect Gorgias and Sentry to Build Intelligent Automations
Choose a Trigger
When this happens...
New Ticket
Choose an Action
Automatically do this!
Create a New Team
Create a New Project
Add a Team to a Project
Update a Project
Delete a Project
Delete a Team from a Project
Create a New Dashboard for an Organization
Delete an Organization's Custom Dashboard
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Actions and Triggers
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
Project Organization New Members
Triggers list of active organization members that belong to any team assigned to the project.
New Project
Return a list of projects created in given scheduled time.
Organization New Repositories
Return a list of repositories for a given organization.
Get Active Issue Alerts
Fetches all active issue alert rules for a project in Sentry.
Get Organization Metric Alerts
Fetches all active metric alert rules for your organization.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
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Frequently Asked Questions
To start, connect both your Gorgias and Sentry accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Sentry (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in Sentry. This includes choosing which data fields go into which fields of Sentry, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and Sentry typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and Sentry. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreAbout Sentry
Sentry is a powerful error tracking and performance monitoring tool designed for developers to identify and fix issues in real-time. It provides detailed insights into application errors, performance bottlenecks, and user impact, enabling teams to enhance their software's reliability and user experience.
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