
When this happens...
New Ticket

Automatically do this!
Create a list
Create a List Item
Update List Item
Delete List Item
Find List Item
When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a new support ticket is created.
Triggers when new list is created.
Triggers when new item in the list is created.
Trigger when existing item in the list is updated.
Action is the task that follows automatically within your Gorgias integrations.
Creates a new ticket.
Create a new list
Creates a new List Item.
Update an existing list item.
Delete an existing list item.
Find an existing list item on user given value.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Gorgias and Microsoft Sharepoint accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Microsoft Sharepoint (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in Microsoft Sharepoint. This includes choosing which data fields go into which fields of Microsoft Sharepoint, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and Microsoft Sharepoint typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and Microsoft Sharepoint. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreMicrosoft SharePoint is a service that helps organizations share content to quickly find information and seamlessly collaborate.
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