Enable Integrations or automations with these events of Gorgias and shoutout
Triggers when a new support ticket is created.
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Remove a customer from Gorgias using their customer ID.
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Gorgias and shoutout accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in shoutout (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in shoutout. This includes choosing which data fields go into which fields of shoutout, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and shoutout typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and shoutout. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreShoutOut is a collaborative content creation tool for generating branded video directly from your supporters and influencers.
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