
When this happens...
New Ticket

Automatically do this!
Generate AI Content
When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a new support ticket is created.
Action is the task that follows automatically within your Gorgias integrations.
Creates a new ticket.
Creates new AI-generated content based on specified parameters.

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Workflow automation is the process of using technology to execute repetitive tasks with minimal human intervention, creating a seamless flow of activities.
To start, connect both your Gorgias and Straico accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Straico (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in Straico. This includes choosing which data fields go into which fields of Straico, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and Straico typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and Straico. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreStraico is a cutting-edge platform designed to streamline and enhance business operations through innovative solutions. It offers a suite of tools and services that cater to various business needs, ensuring efficiency and productivity.
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