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Full list

Supported Triggers & Actions

Everything you can automate between Gorgias and TallyPrime.

When this happensTriggers

A trigger is an event that starts a workflow.

New Ticket

New Ticket

Triggers when a new support ticket is created.

New Sales Voucher Event Occurs

New Sales Voucher Event Occurs

Runs when a sales voucher is created, updated, deleted, or saved as PDF in TallyPrime.

New Purchase Voucher Event occurs

New Purchase Voucher Event occurs

Runs when a purchase voucher is created, updated, deleted, or saved as PDF in a chosen company.

New Debit Note Event Occurs

New Debit Note Event Occurs

Runs when a debit note is created, updated, deleted, or saved as PDF in a chosen company.

New CreditNote Event Occurs

New CreditNote Event Occurs

Runs when a credit note is created, updated, or deleted in Tally Prime.

New Payment Event Occurs

New Payment Event Occurs

Runs when a payment is created, updated, or deleted in Tally Prime.

Do thisActions

Action is the task that follows automatically within your Gorgias integrations.

Create Gorgias ticket

Create Gorgias ticket

Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.

Create customer

Create customer

Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.

Update Customer

Update Customer

Update a customer's name, email, language, timezone, or contact channel using their customer ID.

Delete Customer

Delete Customer

Remove a customer from Gorgias using their customer ID.

Add message to ticket

Add message to ticket

Add a message to the selected Gorgias ticket so it appears in the ticket conversation.

Create User

Create User

Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.

How to build your first workflow with viaSocket
2-Minute Guide

Learn how to build your first workflow

Follow a simple walkthrough to create, test, and launch your first automation.

  1. 1

    Connect your apps

    Link the apps you want to automate.

  2. 2

    Configure your workflow

    Set up triggers, actions, and map your data.

  3. 3

    Test & publish

    Test your workflow and publish it.

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Frequently Asked Questions

How do I connect Gorgias and TallyPrime?

Sign up for a free viaSocket account, then authorize both your Gorgias and TallyPrime accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.

Does this integration work in real time?

Yes. viaSocket uses instant triggers where available, so data moves between Gorgias and TallyPrime as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.

Can I control which data gets sent from Gorgias to TallyPrime?

Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach TallyPrime. No coding required.

Can the integration run in both directions?

Yes. You can set up a workflow where Gorgias triggers actions in TallyPrime, and a separate workflow where TallyPrime triggers actions in Gorgias. Both run independently and in real time.

What happens if a step in the workflow fails?

viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.

Is viaSocket free to use?

Yes, there is a free plan that covers basic workflows between Gorgias and TallyPrime. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.

Do I need to know how to code to set this up?

No. The entire Gorgias and TallyPrime integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.