Connect Gorgias and TimelinesAI
Integrate Gorgias with TimelinesAI to automate workflows, sync data between apps, and eliminate repetitive tasks with AI-powered automation.
Send Message to New Chat via TimelinesAI when New Ticket in Gorgias
Send Uploaded File to Existing Chat in TimelinesAI when New Ticket in Gorgias
Send Message to Existing Chat via TimelinesAI when New Ticket in Gorgias
Find Whatsapp Account using TimelinesAI when New Ticket in Gorgias
Close Chat in TimelinesAI when New Ticket in Gorgias
Popular Gorgias + TimelinesAI flows
Start from a real workflow other teams are already running.
Choose a trigger
Gorgias
When this happens...
New Ticket
Choose an action
TimelinesAI
Automatically do this!
Send Message to New Chat
Send Uploaded File to Existing Chat
Send Message to Existing Chat
Find Whatsapp Account
Close Chat
Find Uploaded File
Send Message to New Chat via TimelinesAI when New Ticket in Gorgias
Use this flowSend Uploaded File to Existing Chat in TimelinesAI when New Ticket in Gorgias
Use this flowSend Message to Existing Chat via TimelinesAI when New Ticket in Gorgias
Use this flowFind Whatsapp Account using TimelinesAI when New Ticket in Gorgias
Use this flowClose Chat in TimelinesAI when New Ticket in Gorgias
Use this flowFind Uploaded File in Timelinesai when New Ticket in Gorgias
Use this flowCreate Gorgias ticket in Gorgias when New Uploaded File in Timelinesai
Use this flowCreate customer in Gorgias when New Uploaded File in Timelinesai
Use this flowUpdate Customer in Gorgias when New Uploaded File in Timelinesai
Use this flowDelete Customer in Gorgias when New Uploaded File in Timelinesai
Use this flowSupported Triggers & Actions
Everything you can automate between Gorgias and TimelinesAI.
When this happensTriggers
A trigger is an event that starts a workflow.
New Ticket
Triggers when a new support ticket is created.
New Uploaded File
Triggers when new uploaded_file is created.
New Whatsapp Account
Triggers when new whatsapp_accounts is created.
Do thisActions
Action is the task that follows automatically within your Gorgias integrations.
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
Learn how to build your first workflow
Follow a simple walkthrough to create, test, and launch your first automation.
- 1
Connect your apps
Link the apps you want to automate.
- 2
Configure your workflow
Set up triggers, actions, and map your data.
- 3
Test & publish
Test your workflow and publish it.
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AI will build it for you
Just describe the task in plain English. viaSocket AI selects the right apps, builds the workflow, maps the fields, and prepares everything for review before you publish.
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About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn moreSimilar apps
About TimelinesAI
TimelinesAI allows you to share access to your personal or business Whatsapp account, integrate it with other applications and build automations for your business and marketing flows.
Learn moreSimilar apps
Frequently Asked Questions
Sign up for a free viaSocket account, then authorize both your Gorgias and TimelinesAI accounts. From there, pick a trigger in one app and an action in the other. Your first workflow can be live in under five minutes.
Yes. viaSocket uses instant triggers where available, so data moves between Gorgias and TimelinesAI as soon as the event happens. Scheduled polling triggers run at a maximum interval of 15 minutes.
Yes. You can map specific fields, apply filters to skip records that do not match your conditions, and transform values before they reach TimelinesAI. No coding required.
Yes. You can set up a workflow where Gorgias triggers actions in TimelinesAI, and a separate workflow where TimelinesAI triggers actions in Gorgias. Both run independently and in real time.
viaSocket logs every run so you can see exactly what succeeded and what failed. Failed tasks can be retried from the dashboard without re-configuring the workflow.
Yes, there is a free plan that covers basic workflows between Gorgias and TimelinesAI. Paid plans unlock higher task limits, faster polling, and advanced features like multi-step workflows and conditional logic.
No. The entire Gorgias and TimelinesAI integration is built through a visual, point-and-click interface. Code blocks are available if you want them, but they are never required.
