Connect Gorgias and vonage-business-communications to Build Intelligent Automations
Enable Integrations or automations with these events of Gorgias and vonage-business-communications
Enable Integrations or automations with these events of Gorgias and vonage-business-communications
Triggers
New Ticket
Triggers when a new support ticket is created.
Actions
Create Gorgias ticket
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Create customer
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update Customer
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Delete Customer
Remove a customer from Gorgias using their customer ID.
Add message to ticket
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Create User
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.
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Frequently Asked Questions
To start, connect both your Gorgias and vonage-business-communications accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in vonage-business-communications (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in vonage-business-communications. This includes choosing which data fields go into which fields of vonage-business-communications, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and vonage-business-communications typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and vonage-business-communications. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Gorgias
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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About vonage-business-communications
The Vonage Business Communications desktop and mobile applications are flexible cloud solutions that offer advanced features like click-to-call and call recording to help businesses of any size stay connected, productive, and compliant.
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