
When this happens...
New Ticket

Automatically do this!
Add to Blacklist
Create Contact List
Update Contact List
Add Contact
List of Blacklisted
Get Credits
List of Contacts
Retrieve Short URL
Search contacts List
Delete Contact List
When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a new support ticket is created.
Triggers when a new number is blacklisted.
Triggers when a new Contact is added in contact_list.
Triggers when a new Contact List is created.
Action is the task that follows automatically within your Gorgias integrations.
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Remove a customer from Gorgias using their customer ID.
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.

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To start, connect both your Gorgias and Voodoo SMS accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Voodoo SMS (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in Voodoo SMS. This includes choosing which data fields go into which fields of Voodoo SMS, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and Voodoo SMS typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and Voodoo SMS. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreVoodoo-Sms is a comprehensive SMS marketing and communication platform that allows businesses to send bulk SMS messages, manage contacts, and track campaign performance. It is designed to facilitate effective communication with customers through text messaging.
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