
When this happens...
New Ticket
Automatically do this!
Generate Form
Get Form Fields
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When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a new support ticket is created.
Trigger fires on When someone opens or loads the form (before any submission).
Action is the task that follows automatically within your Gorgias integrations.
Create a new Gorgias support ticket with customer email, subject, tags, and an initial message.
Create a new Gorgias customer with contact channel, name, email, language, and timezone.
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Remove a customer from Gorgias using their customer ID.
Add a message to an existing Gorgias ticket using the chosen channel, source, and sender details.
Create a new Gorgias user with email, name, role, and optional country, language, and timezone.

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To start, connect both your Gorgias and Weavely accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in Weavely (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in Weavely. This includes choosing which data fields go into which fields of Weavely, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and Weavely typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and Weavely. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
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