
When this happens...
New Ticket

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When this happensTriggers
A trigger is an event that starts a workflow.
Triggers when a new support ticket is created.
Action is the task that follows automatically within your Gorgias integrations.
Create a new support ticket in Gorgias using the customer's email, subject, tags, and initial message.
Add a new customer to Gorgias with their contact channel, name, email, language, and time zone.
Update a customer's name, email, language, timezone, or contact channel using their customer ID.
Remove a customer from Gorgias using their customer ID.
Add a message to the selected Gorgias ticket so it appears in the ticket conversation.
Add a new user to Gorgias with an email and role, and set optional language, country, and timezone.

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To start, connect both your Gorgias and WebScraping AI accounts to viaSocket. Once connected, you can set up a workflow where an event in Gorgias triggers actions in WebScraping AI (or vice versa).
Absolutely. You can customize how Gorgias data is recorded in WebScraping AI. This includes choosing which data fields go into which fields of WebScraping AI, setting up custom formats, and filtering out unwanted information.
The data sync between Gorgias and WebScraping AI typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Gorgias and WebScraping AI. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
Gorgias is a customer support helpdesk designed for e-commerce businesses. It centralizes customer interactions and automates responses to streamline support operations.
Learn MoreWebScraping AI is a powerful tool designed to automate the process of extracting data from websites. It leverages artificial intelligence to efficiently gather and organize web data, making it accessible for analysis and integration into various applications. This service is ideal for businesses and developers looking to streamline data collection and enhance their data-driven decision-making processes.
Learn More