Connect Groove and Lone Worker to Build Intelligent Automations
Choose a Trigger
When this happens...
Ticket Closed
Ticket Tagged
Ticket Priority Changed
Ticket Started
Ticket Opened
Ticket Moved
Ticket Assigned
Note Added
Customer Replied
Choose an Action
Automatically do this!
- Request a new Action for Lone Worker
Enable Integrations or automations with these events of Groove and Lone Worker
Enable Integrations or automations with these events of Groove and Lone Worker
Triggers
Ticket Closed
Triggers when a ticket is closed
Ticket Tagged
Triggers when a ticket is tagged
Ticket Priority Changed
Triggers when a ticket's priority is change
Ticket Started
Triggers when a new ticket is created.
Ticket Opened
Triggers when a ticket is opened.
Ticket Moved
Triggers when a ticket is moved to a different mailbox.
Actions
Create New
Starts a new ticket for your customer
Change Ticket State
Changes the state of a ticket, e.g. from "opened" to "closed".
Reopen Ticket
Changes the state of a ticket to "opened".
Close Ticket
Changes the state of a ticket to "closed
Change Assigned Agent
Assigns an agent to a ticket.
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Frequently Asked Questions
To start, connect both your Groove and Lone Worker accounts to viaSocket. Once connected, you can set up a workflow where an event in Groove triggers actions in Lone Worker (or vice versa).
Absolutely. You can customize how Groove data is recorded in Lone Worker. This includes choosing which data fields go into which fields of Lone Worker, setting up custom formats, and filtering out unwanted information.
The data sync between Groove and Lone Worker typically happens in real-time through instant triggers. And a maximum of 15 minutes in case of a scheduled trigger.
Yes, viaSocket allows you to add custom logic or use built-in filters to modify data according to your needs.
Yes, you can set conditional logic to control the flow of data between Groove and Lone Worker. For instance, you can specify that data should only be sent if certain conditions are met, or you can create if/else statements to manage different outcomes.
About Groove
Groove is a customer service platform designed to help businesses manage their customer support tickets, streamline communication, and improve overall customer satisfaction.
Learn MoreAbout Lone Worker
Ok Alone protects your lone workers. The solution lets workers check in on the move, automatically reminds staff when they miss a check-in, monitors their location and request help when needed.
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